📦 Shipping & Delivery FAQ

📦 Shipping & Delivery FAQ

Q1: Where do your products ship from?

A: All of our products are shipped directly from our partner factories in China. This direct-to-customer model allows us to offer competitive pricing without excessive markups from intermediaries.

Q2: How long does shipping take?

A: The standard shipping time is 10–15 business days. Please note that this estimate may vary slightly due to customs processing or local carrier delays.

Q3: Are there areas you do not ship to?

A: Yes. Unfortunately, we are unable to deliver to U.S. military addresses (APO/FPO/DPO) and remote U.S. territories or outlying islands due to courier limitations.

Q4: Do you offer express shipping?

A: At this time, we only offer standard international shipping to ensure fair pricing for all customers. We’re working on expanding our delivery options in the near future.

Q5: Will I receive tracking information?

A: Absolutely! Once your order has been processed and dispatched, a tracking number will be sent to your email. Please allow 3–5 business days for tracking info to update.

⚠️ Additional Notes:

• Customs delays are rare, but may occur depending on the destination country's import process.

• Shipping times exclude weekends and public holidays.

• If you do not receive your order within 20 business days, please contact our support team at support@lashmuse.us.